Delivery & Shipping

 

 

Delivery & Shipping Policy Effective Date:

 

September 2026 BFL Marketplace is an online retail division of BotshaClean Footwear and Laundry Services (Pty) Ltd.

 

We aim to provide our customers with a convenient, reliable and positive online shopping experience.

 

1. Order Processing

 

Orders are processed after successful confirmation of payment.

 

Orders are generally prepared for dispatch within 1–3 business days, unless otherwise stated on the relevant product listing.

 

Orders placed on weekends or public holidays will generally be processed on the next business day.

 

2. Delivery Areas

 

BFL Marketplace delivers products to customers within South Africa.

 

Delivery availability may vary depending on the product, delivery address and courier service used.

 

3. Delivery Times

 

Estimated delivery is generally 2–7 business days after dispatch, depending on the customer's location and courier availability.

 

Remote areas may require additional delivery time.

 

Delivery times are estimates and are not guaranteed. Delays may occur because of courier delays, public holidays, adverse weather or other circumstances outside our reasonable control.

 

4. Delivery Fees

 

Delivery fees may vary depending on the product, delivery address, order size and courier service. Where applicable, the delivery fee will be displayed or communicated to the customer before the order is completed.

 

5. Incorrect Delivery Information

 

Customers are responsible for providing accurate delivery information, including their full name, contact number and delivery address. BFL Marketplace cannot be held responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.

 

6. Failed Deliveries

 

If a courier is unable to complete a delivery because the customer is unavailable or the delivery address is incorrect, additional delivery charges may apply where another delivery attempt is required.

 

7. Damaged Packages

 

Customers should inspect their package when it is delivered.

 

If a package appears damaged, customers should contact BFL Marketplace as soon as reasonably possible and provide photographs of the packaging and product where requested.

 

8. Delivery Delays

 

BFL Marketplace works with delivery partners to have orders delivered as efficiently as possible. However, we cannot guarantee a specific delivery date unless expressly agreed otherwise.

 

We will assist customers in following up with the relevant courier where a delivery is delayed.

 

9. Contact

 

For delivery or order-related enquiries, please contact BFL Marketplace using the contact details provided on our website.

 

BFL Marketplace

A division of BotshaClean Footwear and Laundry Services (Pty) Ltd South Africa

 

We reserve the right to update this policy when necessary.