Returns & Refund Policy

 

Delivery & Shipping Policy Effective Date:

 

September 2026 BFL Marketplace is an online retail division of BotshaClean Footwear and Laundry Services (Pty) Ltd.

 

We want our customers to have a positive shopping experience. If you experience a problem with your order, please contact us so that we can assist you.

 

1. Incorrect, Damaged or Defective Products

 

If you receive a product that is damaged, defective or different from the product you ordered, please contact BFL Marketplace as soon as reasonably possible.

 

We may request photographs, order details or other information to assess the issue.

 

Where appropriate, we will arrange a replacement, repair, refund or other suitable remedy in accordance with applicable South African consumer law.

 

2. Unwanted Products

 

Returns of products that are no longer wanted may depend on the nature and condition of the product and applicable consumer law.

 

Where a return is permitted, products should generally be returned unused, undamaged and in their original packaging where applicable. Certain products may not be eligible for return because of their nature, hygiene considerations or other lawful exclusions.

 

3. Return Requests

 

Customers should contact BFL Marketplace as soon as reasonably possible after receiving an order if they wish to request a return.

 

The applicable return period may depend on the reason for the return and the type of product purchased.

 

4. Return Shipping

 

Where a return is required because BFL Marketplace supplied an incorrect, defective or damaged product, we will provide appropriate assistance regarding the return process.

 

Where a return is requested for another reason, the customer may be responsible for applicable return or delivery costs, subject to applicable law.

 

5. Refunds

 

Approved refunds will be processed after the returned product has been received and assessed where an assessment is required.

 

Refunds will generally be made using the original payment method where reasonably possible.

 

The time taken for funds to reflect may depend on the payment provider or financial institution.

 

6. Products That Cannot Be Returned

 

 

Some products may be excluded from returns where permitted by law, including products that have been used, damaged by the customer, altered or cannot reasonably be resold because of their nature.

 

Any applicable product-specific return restrictions will be communicated to customers.

 

7. Proof of Purchase

 

Customers may be required to provide an order number, proof of purchase or other relevant information when requesting a return or refund.

 

8. Consumer Rights

 

Nothing in this policy is intended to limit or exclude any rights that customers may have under applicable South African consumer protection legislation.

 

9. Contact

 

For delivery or order-related enquiries, please contact BFL Marketplace using the contact details provided on our website.

 

BFL Marketplace

A division of BotshaClean Footwear and Laundry Services (Pty) Ltd South Africa

 

We reserve the right to update this policy when necessary.